As a Field Service Engineer, you will be part of the Country Service Team, Oman. You will ensure proper execution of the service work for the drives, being an Ambassador for ABB in front of the End User.TasksMain responsibilities will include:
- Ensuring the service is executed in accordance to ABB’s guidelines, trouble shooting manuals and OHS standards
- following all relevant OHS rules and training requirements as well as keeping the often very tight time schedule agreed between End Users and ABB sales
- Repairing /upgrading of Drives as per service orders.
- Quick response to customer calls.
- Attending jobs with complete preparedness, to give professional approach and to ensure quick and correct completeness of the job.
- Ensuring proper team work and support each other in the team whenever required.
- Performing warranty repairs and complete warranty handling procedures.
- Updating details of installed database.
- Providing the end user with consultancy service with regards to the maintenance procedures and spare parts supply in accordance with ABB guideline thereby increasing the reputation of ABB and where applicable generating additional sales.
- Staying in constant touch with the product support line to make sure that the End User is completely informed about the progress of his service work at all times
- Ensuring timely completion of site reports, time sheets etc.
- Being accountable for spare parts, tools and equipment that are/is required in order to complete the job at hand
- Providing customer training for ABB products.
- Ensuring availability over phone/ E-mail
- Promoting AMCs & PMCs/ LEAP etc.
- Supporting ServIS installed base update.RequirementsIdeally you shall have Electrical engineering background with at least 3 to 4 years of work experience in Drives service. You should have knowledge in information technology. You should be willing to travel and have Local Driving License.You should have excellent communication skills with fluency in written and spoken English.Additional InformationNote: ABB reserves the right to withdraw the job application at any given moment.