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Contractor- Contract & Governance – Ooredoo Group of Companies – Muscat

4 months ago

Ooredoo Oman Family Member
You will monitor to ensure that the ADM & Managed service contracts are fully managed and all SLAs, OLAs, KPIs are captured and measured. In addition, you will be responsible for improving the engagement/working model and procedures internally with other Ooredoo departments and externally with ADM & Managed service vendors and also manage their contracts. IT process Audit and enhancement to deliver in efficient way and with good quality. Perform Risk assessment, and set mitigation plan. IT security compliance of all the products delivered to the end users Core Responsibilities
Contract Management • Work with different levels of personnel within the organization to analyse overall contract strategy • Coordinate actions with internal procurement and legal teams • Report status of current contract processes to management • Follow up and resolve any vendor contractual/process conflicts • Follow up to guarantee contractual payments have made Environment Management • Manage all non-production IT environments to be in sync with production environment. • Follow up with all requirements around non-production environments such as sync, approval form ISM, etc • Maintain up to date development, test and pre-production environment blue print • Ensure IT deliverable are compliant with Ooredoo Information security rules & polices Governance • Ensure relevant areas of IT Governance are applied in the area of Third party service managements. • Develop new frame work and improve current governance process to achieve efficiency and effectiveness • Ensure other dependent IT areas are effectively managed through IT governance frame work. • Govern ADM delivery & operation SLA and apply the service credit when it is needed • Identify risks associated with the contract and propose improvement Coordination • Conflict management between ADM & MS • SLA calculation and monitoring and apply the service credit • Monitor the Trouble Tickets resolution from ADM & MS perspective as per the SLA • Provide Ad-hoc/weekly/monthly and quarterly reports • Coordinate with other relevant stake holders to implement/improve governance process. Support • Supports the project manager in executing against the delivery contract and process • Supporting team in technical discussion of strategic projects The Person

  • At least 10 years’ total experience of which 5 years in contract, governance and Risk assessment function * Proven experience in analyzing business & technical process issues and translate those problems into a computerized process * Experience in Project and Portfolio management systems * Proven experience in IT security and auditing * Significant expertise in requirements gathering and vendor management * Good Knowledge in Project Reporting * Proven experience Audit/strengthen IT delivery process and ensure continuous improvement. * Support IT delivery in term of IT security compliance and facilitate the interaction with Ooredoo Information Security Management division * Strong PowerPoint presentation skills * Proven experience in risk assessment, and setup mitigation plan * PMI certified or Prince2 * Knowledge of ITIL and COBIT IT Governance Framework. Security certification (CISSP, CISA, CRISC,…) is a plus Fluent in written and spoken English – Arabic is a plus technical skills
  • Project Management * Requirements identification and gathering * Vendor Management * Project Reporting * Risk assessment * IT Security Compliance * Budget management

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