Categories: jobs

Customer Service Representative – Salalah – Jetex Flight Support – Ṣalālah

April 14, 2019

JOB TITLE

Customer Service Representative

DEPARTMENT

FBO – Salalah

REPORTING TO

Administration Manager

LOCATION

Salalah, Oman

AREA OF RESPONSIBILITES

FBO – Salalah

ABOUT THE COMPANY

Jetex is a luxury travel brand responsible for revolutionizing executive jet travel, launched in 2005, with now FBOs and ground support locations in over 50 destinations globally. A global leader in executive aviation, Jetex is recognized for delivering flexible, best-in-class trip support solutions to customers worldwide. Jetex provides exceptional FBOs, aircraft fueling, ground handling and global trip planning. The company caters to an elite clientele including owners and operators of business jets for corporate, commercial and personal air travel. From the terminal, to the flight, to concierge for the destination, anything private jet travel requires, anywhere in the world, we can provide. We complete the journey.

ABOUT THE ROLE

The Customer Service Representative reports to the Administration Manager. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Customer Service Representative is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.

RESPONSIBILITIES:

  • Safety of team and clients at all times.
  • Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude.
  • Required to wear and maintain professional uniform as supplied by Jetex.
  • Greet clients and guests personally and on the telephone at times
  • Offer appropriate seating arrangements around the FBO terminal
  • Present menus and take orders
  • API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
  • Set up seating area/cigar lounge
  • Maintain clean and organized client areas and work area
  • Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
  • Other duties assigned by Line Manager.

EDUCATION

· Bachelor’s Degree in Tourism and Hospitality Management.

EXPERIENCE

  • Minimum 2 – 3 years’ background in aviation / airline / hotel industry
  • Knowledge of another language is a big plus

SPECIFIC / TECHNICAL SKILLS

· Great interpersonal and communication skills.

· Excellent in customer service.

· Good knowledge in IT Skills (MS Office database management).

· Professional look.

ESSENTIAL SKILLS & COMPETENCIES

PERSONAL SKILLS

  • Effective interpersonal and communication skills.
  • Maintains a good energy level.
  • Attention to detail with the ability to work under own initiative
  • Excellent experience working closely with clients
  • Effectively organizing and prioritizing workloads
  • Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround projects if they come up
  • Time management and organizational skills are a must
  • In depth information about the work area.

COMPETENCIES

INTELLECTUAL:

· Manages difficulty and complexity

· Acts with integrity

TRANSFORMATION:

· Innovates/introduces improvements

· Designs plans for alternative actions

· Attentiveness

RESULTS:

· Solutions driven

· Uses analytical techniques

· Delivers against obstacles

TEAM:

· People orientated

· Effective communicator

· Builds and promotes the value of team collaboration

· Acknowledges and gives credit to others

Job Types: Full-time, Permanent

Experience:

  • Hospitality Management: 2 years (Required)

Location:

  • Ṣalālah (Required)

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