Primary Objective of Position

  • The Haematology Solutions Specialist acts in pre – and after-sales, providing expert application knowledge, delivering customer training, and supporting the ADD (Abbott Diagnostic Division) sales forces to expand the ADD haematology share and improve account profitability.

Major Accountabilities

  • Responsibility for sales quota with a volume defined by country/region, including target performance achievement within the region.
  • Work closely with ADD regional / local sales teams, product management, and haematology sales colleagues to maintain and expand the ADD Haematology share.
  • Analyse, develop and drive value expansion goals and account specific plans.
  • Work closely with ADD IT and Automation teams for implementation of Automation and IT/Middleware solutions, including conducting pre-sales workflow.
  • Build sustainable customer relationships and leverage them to expand profitable sales.
  • Demonstrate instruments to customers and deliver customer training.
  • Manage logistics for haematology-related installation processes (pre-installation check, analyser check-out, transport and installation).
  • Solve issues like e.g. field actions, software upgrades, working together with all Haematology colleagues.
  • Conduct post implementation business reviews.
  • Gather competitor information.
  • Be instrumental in performing evaluation and scientific studies.
  • Actively collect best practices and train others enabling improved customer satisfaction and faster adoption of new haematology solutions and methodologies.
  • Success in this role is measured by customer satisfaction score (NPS), economic profitability, sales quota achievement (value expansion of existing customers).

Education

  • College or university degree, ideally in one of the following fields: Haematology, Hemostasis Biochemistry, Medical Technology.

Background:

  • Oman Nationals would be preferred.
  • Candidates must be fluent in local language (Arabic) and English.
  • Minimum of 3-5 years track record in the diagnostic industry with an emphasis on Haematology solutions (experience handling Abbott’s Haematology products); commercial experience is an advantage.
  • Proven track record in a similar position supported by management and customer references.
  • Excellent haematology product and industry knowledge.
  • The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.
  • Strategic and commercial thinking.
  • Good relationship building skills.
  • Good communication and networking skills.
  • Ability to identify and drive resolution of issues.
  • Pragmatic and implementation-driven.
  • Team player.

Impact of position

  • Act in pre- and after-sales, providing expert application knowledge, delivering customer training, and supporting the ADD sales forces to expand the ADD haematology share and improve account profitability.

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