Categories: jobs

Hay Al Sharooq International School: IT Support Technician

June 7, 2018

Job description

Key Responsibilities:

  • Acts as first point of contact for all technology related requirements of the school and staff.
  • Ensures that the school systems are available on 24*7 basis with minimal down time.
  • Recommends cost effective and reliable IT solutions for the school.
  • Maintains school website and uploads the approved information on the school website.
  • Trouble shoots the issues and errors reported by the end users.
  • Keeps records of all the equipments and maintains the stock of IT inventories.
  • After seeking required approvals, places order of requested IT equipment’s viz   Laptops, Computers, servers, recording tapes etc.
  • Ensure that back-up of critical information is taken on daily basis.
  • In charge of running updates released by IT vendors, on all the school systems, laptops and computers.
  • Ensures that school systems are safe and secure.
  • Regularly reviews the information security framework and recommend the required actions to ensure security, confidentiality of the parents and students information.
  • Ensures that all the classrooms are equipped with required technology infrastructure and provide immediate support on need basis.
  • In charge of reviewing and maintaining all the IT related AMC contracts.
  • Reports all the issues / errors to the vendor and escalate to higher management of vendors if required.
  • Prepares the requested reports.
  • Provides assistance to management and teachers in maintaining electronic communications with parents and students.
  • Ensures that no unauthorized softwares are installed on school’s IT properties.
  • Based on request, advices students on IT related matters.
  • Completes additional assignment given by the management.
  • Ensures professional flow of communication and regular updates to the management.
  • Calls that cannot be resolved by the first-line support function must be escalated to second-line support or other functions/agreed service providers, and problem tracked until the call has been resolved.
  • Housekeeping of network cabling in rack.
  • Manages inventory of IT hardware and software in production environment.
  • Provide IT reports and statistics to IT Manager representative on a need basis.
  • Comprehensive understanding of network architecture and client/server technology.
  • Software development abilities preferred.

Minimum Educational Qualification:

  • University graduate in Computer Science or related field.
  • Minimum 3 years’ experience in IT support role. Experience in relevant industry will be an added advantage.
  • Should be Omani national from Al Sharqyi region preferably from Sur.

Required Skills:

  • Candidate should be bilingual English and Arabic speaker.
  • Excellent command in English. Satisfactory IELTS score of candidate is mandatory. Candidates who do not have a score will go through IELTS test.
  • Good people management and relationship building skills
  • Should be positive, friendly and flexible at work.
  • Self-starter and should be able to deliver under tight deadlines.
  • Hands on knowledge of procurement and maintenance of all IT equipment’s, hard ware and software.

Compensation: OMR 600 – 800 based on experience and qualification.

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