IT Desktop Support Engineer

Axiom Technologies is an Australian based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

IT Skills and Experience

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS

IT Qualifications

At least two of the following:

  • PCLaptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

English Language Ability

(English requirements are the same for all levels of Technician)

Dedicated Engineers:

  • Speaking – Excellent
  • Writing – Excellent
  • Reading – Good

Key Competency – Customer Focus

Develops:

  • Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
  • Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
  • Seeks customer feedback and acts on it

Key Competency – Analytical Approach (Problem Solving)

Systematic:

  • Systematically analyses the pros and cons of an issue and supporting data
  • Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
  • Weighs up options using the available data
  • Seeks out and uses factual data when available
  • Identifies ‘if -> then’ relationships
  • Relates and compares data from different sources

Experience in a similar role

  • 1 – 3 Years

What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to uae.careers@axiomtechnologies.com

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