IT Support Engineer – Axiom Technologies – Oman

IT Support Engineer – Oman – Indeed.com

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IT Desktop Support Engineer

Axiom Technologies is an Australian based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

IT Skills and Experience

  • Good Understanding of ITIL concept & ticketing tool
  • Computer OS/Peripherals troubleshooting.
  • Handling Different PC Operating Systems ( Windows 7/8 and 10)
  • Handling End User IMAC request.
  • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
  • Vendor Coordination for hardware/spare replacement.Capability to provide Hands and Feet Support as an when needed.
  • Printer support.
  • Basic knowledge of SOE and group policies.
  • Is able to take instructions from various resolver groups on the phone and is able to fix issues remotely for the users.
  • Good Client management and communication skills.
  • Good knowledge and experience on Windows Desktops.
  • Good knowledge of MS Office tools installation & troubleshooting.
  • Good knowledge of tools such as antivirus, browser, VPN software etc.
  • Prior to working knowledge to deal with B2C clients.

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PCLaptop hardware
  • PCLaptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

Experience in a similar role

  • 2 – 4 Years

What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com


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