The Account Delivery Executive (ADE) is responsible for the overall end-to-end customer experience on a reduced number of services customers, creating and maintaining deep long-term customer

relationships, driving services revenue growth and overseeing/supporting services delivered by our Global Domain delivery teams. The ADE leads the virtual services delivery team serving as an escalation point for both the customer and our delivery teams. The ADE monitors key performance indicators to ensure a healthy and growing business within their assigned account(s). Embodying the One Microsoft spirit, the ADE teams with Sales, Domain Delivery, Operations, and Resource Management to execute a winning strategy with positive outcomes for customers, employees, and Microsoft. ADEs are deployed 1 ADE to 1 customer (1:1) in “Top” Accounts and 1:3 in “Relationship” Accounts.Key ResponsibilitiesBusiness Initiation- Works with Account Executives to Identify opportunities for new Services thru existing and new customer delivery relationships. Expands Microsoft footprint across assigned account(s). During the Presales process, the ADE enables and supports the Pursuit Lead.Business: Delivery Excellence – Leads a virtual team in ascertaining customer IT priorities and setting long-term strategy for service delivery that aligns to business objectives. Produces value-based outcomes for customers whilst overseeing/supporting services delivered by our Global Domain delivery teams.Business & Operational Excellence – Responsible for prioritizing strategic business objectives, performing bottom-up business planning and quarterly reviews. ADEs are responsible for services revenue (both MCS and Premier) forecasting.Leadership – Communicates vision, drives account strategies/commitments together w/ mentoring relevant roles w/in Services Account teams. Develops team & provides feedback on employee performance. Takes ownership of & resolves escalations within their customer(s).Experiences Required: Key Experiences, Skills and Knowledge

  • Confidence
  • Cross-Boundary Collaboration
  • Interpersonal Awareness
  • Impact and Influence
  • Analytical Problem Solving
  • Building Customer/Partner Relationships
  • Product & Technology Expertise
  • Project Management
  • Strategic Insight
  • Value Selling

Years Experience: 12+ years primarily in a client-facing roleMaster degree in Computer Science, Engineering or equivalent

 

 

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