Billing and invoicing of WBU products and services
• Communication with Account teams and Service Delivery teams for any updates to revenue orders (new installs, modifications, price changes, disconnections)


• Verification of signed orders for processing by Billing
• Accurate calculation of billing charges by considering dates and charge types
• Accurate and timely processing of invoices for WBU customers at agreed periodicity per the contract (monthly, quarterly, semi-annually, annually)
• Sending of invoices to customers in a timely manner to aid efficient collections
• Filing and storing of customer invoices on the relevant shared drives
• Manage and analyses billing data configurations in the billing system
• Monthly provision of revenue estimates for assigned accounts to management

Cost validation of WBU products and services
• Responsible for a set of WBU vendor invoices
• Verification of vendor invoices against contracts and agreements
• Raising of disputes with vendors if there are discrepancies with invoices and ownership of those vendor disputes until resolution
• Provision of credit notes to Finance
• Obtaining relevant approvals for cost invoices and sharing these invoices with Finance for timely payment

Dispute resolution
• Logging of customer disputes
• Analysis and investigation of customer disputes by working with the relevant teams to reach an appropriate resolution
• Calculation of credit notes where applicable
• Processing and issuing credit notes where due and obtaining appropriate approvals
• Identifying root causes of credits and rectifying issues going forward

Finance support with Collections activities and ad hoc duties
• Monitor and report on the status of customer accounts in relation to their outstanding balances
• Assist Finance with aged debt collections by utilizing contacts within WBU
• Supporting the Wholesale Business Unit with ad hoc activities where required

 

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