Service Delivery and Implementation
• Liaise with other Business Units to understand client requirements and make recommendations for implementation• Provide input to development of technical specifications
• Coordinate between the client and Integrated Network and Technology teams to fulfill technical design requests

Service Configuration
• Ensure services are configured appropriately and aligned with technical specifications
• Resolve any service issues and escalate to appropriate channels where necessary

Service Quality Management
• Monitor the installation of products by following up with installation teams and ensure that these adhere to agree upon Service Level Agreements (SLAs)
• Ensure that quality standards are maintained
• Ensure that purchase orders are fulfilled and order forms are processed in a timely manner

Customer Solution
• Customize a solution to customer as per his requirements with coordination of integrated technology
• Supply with last mile hardware which suitable to the customer solution requirements

People Management
• Motivate staff and empower direct reports by providing the necessary tools and support required to support Section goals
• Plan, manage, and review individual performance and provide regular Motivate staff and empower direct reports by providing the necessary tools and support required to support Section goals
• Plan, manage, and review individual performance and provide regular feedback, development and coaching, taking prompt action
• Establish clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Service Management
• Build opportunities for Service Management members to suggest, participate in and contribute to improvement, innovation and knowledge sharing initiatives
• Provide guidance and ensure that the Service Management Section complies with Omantel’s policies, processes, practices and systems

 

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