Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Day to Day management of the key operational functions of company in terms of Express / Last mile delivery, sortation, transportation and fulfilment services
  • Overall responsibility for setting KPI’s relating to daily work, as well as improvement of both processes and cost.
  • Work with Customer Service, Commercial and PMO departments to ensure prompt and accurate delivery of services, meeting customer expectations and requirements.
  • Manage operational cost base and resources across all core ops functions.
  • Work with employees to maintain proper staffing levels while managing labor costs.
  • Work with employees to generate SOP and function with best practices to maintain service quality, increased flows of shipment volume, safety and cleanliness.
  • Manage maintenance and preventative maintenance programs for warehouse equipment and lift truck fleet.
  • Manage relationships with Express, Fulfilment and Transport to improve speed and accuracy of the inbound and outbound order fulfillment process.
  • Lead process change initiatives including enhancements to create improved efficiencies across company operations.
  • Monitoring employee conduct or infractions of behavior through investigation and discipline as necessary. Must be strong in leadership and willingness to confront employees with corrective actions with a sense of urgency.
  • Supervise, mentor, and train warehouse personnel on all aspects. Look for employees with desire and talent to promote and encourage them. Look for opportunities to engage them at another level.
  • Create objectives that drive a continuous improvement agenda to manage customer expectations and be cost minded.
  • Facilitate teams for all aspects of work where work is best completed with all involved.
  • Continuous and structured communication with all levels of the organization.
  • Responsible for meeting monthly volume targets and service performance levels.
  • Attend monthly employees meetings, daily meetings, management meetings and participate as necessary.
  • Ability to be on call in emergency situations including either employee or building emergencies

Job Type: Full-time

Experience:

  • Express service (Logistics): 10 years (Required)

Education:

  • Bachelor’s (Required)

Work Remotely:

  • Temporarily due to COVID-19

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