Categories: jobs

Personal Banking Officer “Salalah Branch” – Bank Nizwa – Muscat

July 11, 2019

Job Description

Core Responsibilities


  • To achieve set targets in terms of service standards for customers transactions

  • To send complete error free applications / requests to other units for further processing

  • To accept customer instructions / requests and ensure for completeness and correctness before forwarding them to units / departments.

  • Strict adherence to SLA / telephone pick up

  • Refer customer’s problems / complaints to CSM for decision, resolution or approval (whenever unable to resolve him/herself)

  • Ensure KYC is done for all accounts before accepting to open the account

  • Ensure all the customer applications / requests / instructions are processed in time and if not inform the customers accordingly without any delay

  • Ensure customer retention, find out problems and solve them

  • Ability to handle pressure, complaints and difficult customer situations.

  • Coordinate with other departments for all branch activities or system issues and follow up on customers’ issues. Work as a team, facilitate teamwork, and help other personnel when required to exceed customer expectations and ensure that the branch achieves required service performance ratings.

  • To achieve set targets in terms of service standards for customers transactions


  • Able to handle all IT Systems related to Job ( IMAL/ECCS/EDMS/SCAN etc.)

  • Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements

  • Regularly self-Audit for a positive Internal Audit Review

  • Ensure all documents received under your custody are delivered with appropriate acknowledgement OR held overnight under Dual custody with CSM/BOM.

  • Fully familiarized with SOP & follow up as relevant.


  • Ensure all merchandising materials in the branch are current

Job Location


Relevant Experience in Years

2 Years

Required Qualification

Special Certification

  • Should be able to speak fluent English, Arabic &/or other ethnic languages

  • Good written & oral communication skills

  • Should have good knowledge of retail products and systems

  • Organization skills

  • Customer Focus

  • Quality Focus

  • Planning & Organising.

  • Analytical Thinking & Problem Solving

Any Other Relevant Information

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