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Professional Services Consultant – NCR – Muscat

June 4, 2019

About NCR
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Communicate with different teams in bank:
a. IT Support & Operations
b. Business Operation
Perform first level investigation, and triage the incident to responsible party (bank, NCR, etc.)
Collect logs from ATMs and related systems, with support from bank staff
Report problem to relevant NCR teams:
a. Global Support
b. PS Activate Production Development
c. iSuite
d. Aptra Vision & Unified Agent
e. NCR PS team Oman
f. NCR WCS team Oman
Track & follow-up from all related parties
Participate in all multi-stake holder meetings within bank to discuss production issues
Track & plan fixes/resolutions of reported problems.
Status reporting of all reported incidents
Attend calls with NCR Global Support & engineering
. Perform agreed action items from these calls
Provide on-call support for ATM software to WCS engineers/OAB custodians attending ATMs for any critical issues
Support OAB team during SIT/UAT phases of ATM projects

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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