Senior Manager Assurance & GOV – IT & Ops – Bank Nizwa – Muscat

• Develop a strategy for IT & Operations Governance that will ensure participation on a sustained basis by key Stakeholders.
• Create a comprehensive plan for implementation of IT & Operations Governance strategy
• Render support to in establishing IT & Operations Division Strategy and Budgets
• Spearhead the development of appropriate IT & Operations Policies and Procedures
• Establish Quality Assurance practices in IT & Operations for compliance tracking for the Audit & Information Security Findings
• Centralize IT & Operations Finance Management components viz. Review of IT & Operations Finance including Capex & Opex with IT and Ops Management and executive leadership team of the Bank, Contracts & Agreements, Invoice payments, budget tracking etc. pertaining to IT & Operations
• Centralize the IT Project Management by provide administrative support to Project Management Office to ensure smooth operations; aid the IT-PMO & stakeholders in managing project lists and deliverables; Maintain a proper filing and document control system for recording and tracking of all documents for the project team and department; Keeping track of deadlines, work in progress and the completed work for key projects; Undertake any ad-hoc admin projects/duties as required

IT & Operations Governance:

• Develop a strategy for IT & Operations governance that will ensure participation on a sustained basis by key participants.
• Create a comprehensive plan for the implementation of IT & Operations Governance-strategy. This should not only address the design of the IT & Operations governance process steps and support logistics, but also the culture-change management aspects of ensuring that all participants are educated and motivated to make IT & Operations governance a success.
• Implement IT & Operations Governance plan to convey importance of IT & Operations governance to all stakeholders and process responsibilities are clearly communicated
• Manage and support the ongoing IT & Operations governance processes
• Monitor the results and effectiveness of IT & Operations governance and feedback results to the IT & Operations governance strategy and planning cycle to maintain performance
• Support PMO, Legal and other key Stakeholders in the Bank in drafting and establishing agreements with the Vendors
• Direct technological research by studying organization goals, strategies, practices, and user projects

Vendor Management

• Manage the quotations procured from vendors/suppliers as when required.
• Establish monitoring process of the assigned work / task within the stipulated timelines in coordination with the IT & Operations team and external sources
• Manage the IT & Operations project related (Non PMO) travel arrangements including air-ticket, hotel accommodation, visa arrangements, claims etc. of Project team members
• Oversee the development and maintenance of IT & Operations policies, procedures, methodologies, and governance — as well as performance management frameworks and metrics to ensure the Division delivers value to the enterprise.
• Establishes and implements continuous-improvement programs for the Division.
• Stays current with developments in new market trends and innovations in technology and the leadership of Division.
• Drives and facilitates effective collaboration and communications between the Division and the user and customer communities.
• Responsible for directing the preparation, review and consolidation of business plans and budgets for the Division.
• Review IT & Operations costs and cost structures for the services and products so that the financial implications of the projects and activities are communicated to the proper Division and business executives.
• Direct risk evaluation and compliance management processes.
• Responsible for developing and managing strategic vendor and partnership relationships.
• Support IT & Operations on workforce management, including the sourcing, training and development of staff.
• Manage Coordination activities of the Division with regard to :
• (i) Documentation – Draft of letters, mails, note to file, internal memos, proposals, reports, presentations as required; Provide support to stakeholders in IT & Operations in preparing presentations including technical & strategic; Organize & maintain the Division’s files & records.
• (ii) Management of Meetings – Plan and schedule meetings and appointments; Make arrangements for meetings and organize invitations received from internal and external sources; Organize and host recurring periodic staff meetings, Division’s meetings and other recurring project meeting; Prepare Agenda and the Minutes of the Meetings as and when required.

Correspondence

• Receive, distribute, send and track all correspondence received in the Office
• Compose, transcribe and verify all communications and administrative documentation of the Division.
• Prioritize & prepare/edit correspondence (mails /memos/letters /reports/ presentations etc) keeping track of all approvals.
• Actively manage calendars & meeting schedules in Microsoft Outlook, organize travel, compile expense reports etc.
• Track timekeeping and monitor and respond to routine correspondence.

Follow Up

• Follow up on Internal Memos, LPOs, Invoices and other documents with Administration, Finance & other concerned departments.
• Review staff attendance records. Notify the management on irregularities.
• Follow-up on the Divisions staff leave plan in co-ordination with HR.
• Follow up with HR on resource recruitment status for the Division

Quality Customer Service

• To improve the quality of customer service provided by IT & Operations department

Working in a professional environment

• Adherence to the code of ethics
• Ensuring confidentiality

Miscellaneous

• Manage purchases on a department credit card and provide monthly reporting.
• Manage the IT Store & send monthly Item Request to Admin Department. Maintain and replenish inventory.
• Manage Software Licenses and Inventory Management Activities
• Invoice management & Associated Activities
• Maintain Service Level Agreements and Contracts management with vendors/departments

• Bachelor’s Degree in Management / IT or related field
• Master’s Degree in Management / IT or related field

• In-depth knowledge of all IT areas & developments
• Advanced organizational, analytical and problem-solving skills
• Background in Vendor Management, KPI definitions and C-level engagement
• Excellent knowledge of Microsoft Office, Visio, Project, Business Process Management
• Excellent communication and presentation skills.
• Excellent level of writing skills in English & Arabic preferably
• Strong motivational and team-building skills.
• Good interpersonal skills
• Time Management skills