When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Sales Engineer
The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas:

  • Powerpoint and white board presentations
  • Competitive Intelligence
  • Demo and POC templates and scripts
  • Deployment Best Practices
  • Whitepapers and Technical Note

Responsibilities:
The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:

  • Deliver Pre sales support across the Trend product lines
  • Designing solution and high level architecture
  • Providing consultative product and solution expertise
  • Delivering training
  • Installing and configuring Trend Micro solutions (both POC and Post sales)
  • Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions
  • Working with company support personnel to ensure ongoing quality support
  • Collaborating with the product application development team to identify and realise technical improvements to the product
  • Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.

Qualifications

  • 5+ years SE experience and/or professional services experience required
  • 5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
  • 5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
  • Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
  • Strong knowledge of virtualisation technologies (VMware vSphere)
  • Certified Information Systems Security Professional (CISSP) certification
  • Strong knowledge of enterprise security technologies
  • Working knowledge of Gateway Security (e-mail and Web security)

Requirements
Core Skills:

  • Fluent English Language skills
  • Strong multi-tasking and problem resolution abilities
  • Ability to read and interpret network sniffer output (for example pact files)
  • Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
  • Ability to manage own time effectively is a requirement for success
  • Quick learner with desire to learn new tools and techniques
  • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
  • Moderate coaching and mentoring skills are essential
  • Presenting to a large group / audience at shows and other events

Experience

  • Requires Degree or equivalent combination of education and experience in information security software or systems.
  • Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
  • Must be able to provide software/network troubleshooting on complex technical issues

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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