§ Excellent verbal communication skills and interpersonal style

§ Excellent personal presentation, grooming and hygiene

§ Good clear command of the English language

§ Excellent organisational skills, including ability to prioritise workload

§ Ability to effectively contribute as a team member as part of a busy team

§ Proven ability to work under pressure in a fast paced, time sensitive environment

§ Demonstrated ability to use initiative/judgement to solve job related issues

§ Demonstrated attention to detail

§ Good understanding of DHL Network

§ Impeccable all round oral and written communication

§ Strong problem solving capability

§ Desire to get the job done

§ Passion to provide excellent Customer Service

§ Right first time philosophy

§ Good Negotiation skills Sound educational background, with an extensive knowledge of the Service Industry.

§ A minimum of 1 year DHL experience in the customer service department with thorough knowledge of the network and track & trace procedures.

§ Excellent working knowledge of Word / Excel / PowerPoint.

§ Good communication skills

§ High levels of stress tolerance

§ Self motivated individual

§ Passion for Customer Delight

§ Attention to Detail

§ Good Interpersonal skills and relationship building

§ Good negotiation skills

§ Typing speed of 25 words per minute preferable

§ Excellent telephone skills

§ Conflict resolution skills

§ Technical skills (Telephone Systems, Order/shipment track & trace Systems, order booking systems preferable)
excellent negotiation & interpersonal skills

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